Walt Disney World Resort for People with Disabilities

DISNEY WORLD IS SO ATTUNED TO GUESTS with bodily challenges that unscrupulous folks had been recognized to faux a incapacity as a way to take unfair benefit. When you have a incapacity, even a limited food regimen, Disney World is ready to satisfy your desires.

Treasured data for go back and forth planning is to be had at disneyworld.com. Each and every main theme park bargains a free booklet describing disabled services and products and amenities. Disney individuals are relatively proof against mailing you the booklets, however should you’re well mannered and protracted, they are able to be persuaded. Or get a booklet when getting into the theme/water parks, at hotel entrance desks, and at wheelchair-condo places within the theme parks. Extra-restricted knowledge is on hand on-line at disneyworld.disney.go.com/undeniable-textual content.

For particular requests, similar to these for unique lodging at lodges or on the Disney transportation gadget, name  407-939-7807 (voice) or 407-939-7670 (TTY). When the recorded menu comes up, press 1. Restrict your questions and requests to these concerning disabled products and services and lodging (tackle different inquiries to  407-824-4321 or 407-827-5141 [TTY]). In the event you’ll be staying at a Disney lodge, let the reservation agent recognize of any unique wants you’ve got whilst you e-book your room.

The next tools, products and services, and services are on hand at Disney resorts, although no longer all accommodations supply all gadgets:

Carrier animals are welcome in all Disney hotels.

So much of the Disney transportation gadget is disabled-available. Monorails will also be accessed by means of ramp or elevator, and all bus routes are served by means of automobiles with wheelchair lifts, although strangely huge or lengthy wheelchairs (or motorized chairs) won’t match the elevate. Watercraft lodging for wheelchairs are iffier. If you happen to plan to remain at Desolate tract Hotel & Villas, Castle Wasteland Campground, or an Epcot motel, name  407-939-7807 (voice) or 407-939-7670 (TTY) for the newest data on watercraft accessibility.

Meals and merchandise places at theme parks, Downtown Disney, and lodges are usually obtainable, however some quick-meals queues and store aisles are too slender for wheelchairs. At these areas, ask a solid member or member of your celebration for help.

Disabled visitors and their households provide Disney excessive marks for accessibility and sensitivity. An Arlington, Virginia, girl writes:

Disney is dynamite in its therapy of handicapped tourists. My mother has mobility issues that acquired rather a lot worse between the time my dad made reservations and the time we arrived, and he or she used to be involved about getting round. Disney equipped a free wheelchair, and each bus had kneeling steps for wheelchair customers. The disabled brochures for every park had been extremely informative about get right of entry to for every appeal, and the hosts sprang into motion once they noticed us coming.


WHOLLY OR PARTIALLY NONAMBULATORY visitors may just hire wheelchairs. Most rides, presentations, sights, restrooms, and eating places accommodate the nonambulatory disabled. For those who’re in a park and want help, go to Visitor Members of the family.

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Park maps issued to every visitor on admission are coded to point out which sights accommodate wheelchairs.

A restricted selection of electrical carts or ECVs (electrical comfort automobiles) are on hand for employ. Straightforward to pressure, they provide nonambulatory friends wonderful freedom and mobility. For some cause, automobiles on the Magic Kingdom go so much sooner than these at different parks.

All Disney a lot have shut-in parking for disabled guests. Request guidelines whilst you pay your parking rate. All monorails and most rides, presentations, restrooms, and eating places accommodate wheelchairs.

Wheelchairs hire for $12 with out a deposit required, $10 per day for multiday leases; ECVs are $70 per day, together with a $20 refundable deposit (costs don’t embrace tax). Leases are on hand in any respect Disney World theme parks (see Components Eleven thru Fourteenfor particular places) and Downtown Disney. Wheelchairs are welcome at Blizzard Seashore and Storm Lagoon water parks however usually are not on hand for hire. The condo deposit at Downtown Disney is $a hundred.

Even supposing an appeal doesn’t accommodate wheelchairs, nonambulatory friends may just journey if they are able to switch from their wheelchair to the journey’s automobile. Disney group of workers, on the other hand, aren’t educated or approved to help with transfers. Company should be capable to board the trip unassisted or have a member of their celebration support them. Both method, individuals of the nonambulatory visitor’s birthday celebration might be approved to journey with her or him. For the reason that ready areas of most sights received’t accommodate wheelchairs, nonambulatory friends and their events must request boarding directions as quickly as they arrive at an appeal. Nearly all the time, your entire workforce shall be allowed to board with out a prolonged wait.

A reader from New Orleans who traveled to Disney World with a nonambulatory pal writes:

I went with an extraordinarily pricey good friend of mine who’s paraplegic. It used to be his first go back and forth to WDW, and we have been a little bit frightened about how so much we’d have the ability to do. The professional pamphlet disbursed through the WDW workforce is useful however implies limits to accessibility. After studying it, Brian and I assumed we’d prove simply taking a look on the rides, no longer driving them. The fact is, nonambulatory guests are in a position to do way more; one handiest has to ask the solid contributors what’s in reality allowed. Brian is an awfully lively one that is ready to switch from his wheelchair with out an excessive amount of problem, so we have been in a position to experience nearly the whole thing we needed.

DIETARY RESTRICTIONS Guests with dietary restrictions can in finding help at Visitor Members of the family within the parks. For Disney World sit down-down eating places out of doors the parks, name three days in advance for help.

In search of a tasty dessert? Are trying the Babycakes NYC bakery at Downtown Disney Market ( 407-938-9044; babycakesnyc.com), within the Recent A-Peel constructing subsequent to T-REX restaurant. Babycakes’ menu options tasty kosher, vegan, and gluten-, wheat-, soy-, egg-, casein- and sophisticated sugar–free baked items, together with cupcakes, cookies, desserts, buns, biscuits, and extra. Our favorites are the miniature truffles, whose primary ingredient should no doubt be love, and the “frosting pictures”—a beneficiant dollop of flavored icing in a small paper cup. If the supervisor’s in a just right temper.

A reader from St. Charles, Illinois, alerted Disney in advance of time with just right outcomes:

For any households with meals hypersensitive reactions, allow them to understand that they’re in excellent palms at Disney! We stuffed out bureaucracy in advance of time for each and every eating reservation. Once we arrived, the hostess proven our hypersensitive reactions, after which we had been met by using the top chef. My youngsters had been delighted to devour at a cafe realizing it used to be protected for them.

SIGHT- AND/OR HEARING-IMPAIRED GUESTS Visitor Members of the family on the parks gives free assistive-expertise gadgets to visually and listening to-impaired visitors ($25–$one hundred refundable deposit, relying on the software). Sight-impaired friends can customise the given data (such architectural important points, restroom places, and descriptions of points of interest and eating places) thru an interactive audio menu that’s guided with the aid of a GPS machine within the software. Listening to-impaired friends can take advantage of amplified audio and closed-captioning for points of interest loaded into the identical tool.

Braille guidebooks are to be had from Visitor Family members in any respect parks ($25 refundable deposit). Some rides present closed-captioning; many theater points of interest present reflective captioning.

Disney gives signal-language interpretations of reside presentations on the theme parks on sure unique days of the week:

THE MAGIC KINGDOM: Mondays and Thursdays

EPCOT: Tuesdays and Fridays


DISNEY’S HOLLYWOOD STUDIOS: Sundays and Wednesdays

Get affirmation of the interpreted-efficiency time table no less than every week upfront by means of calling Disney World data at  407-824-4321 (voice) or 407-827-5141 (TTY). You’ll be contacted prior to your consult with with a convey agenda that lists the names, dates, and instances of the interpreted performances.

NONAPPARENT DISABILITIES We obtain many letters from readers whose touring partner or youngster requires different help however who, in contrast to an individual in a wheelchair, shouldn’t be visibly disabled. Autism, for instance, makes it very tough or unimaginable for any person with the dysfunction to attend in line for various minutes or in queues surrounded by way of a crowd.

A shuttle to Disney World may also be on the other hand sure and worthwhile for visitors with autism and an identical stipulations. And whereas any Disney trip requires planning, a bit additional effort to accommodate the affected particular person can pay massive dividends.

THE GUEST ASSISTANCE CARD Guests with nonapparent disabilities, whether or not transient or everlasting, must get hold of a Visitor Help Card (GAC), a go that explains to solid individuals any different lodging a visitor might have. To request the cardboard, go to the Visitor Family members space within any Disney theme park or simply outdoor the park’s gates. In the event you’re soliciting for the GAC for any person else (your youngster, as an instance), she or he have to be with you when you are making the request.

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If you happen to stumble upon a solid member who’s unfamiliar with the Visitor Help Card, simply ask for a supervisor and give an explanation for your scenario.

Having a particular prognosis doesn’t qualify or disqualify any individual for a GAC. Quite, the cardboard is issued in accordance with an individual’s desires—folks with the identical analysis can have very completely different desires. Additionally, you don’t want a physician’s letter to request a GAC: In line with the Americans with Disabilities Act, you can’t be required to supply proof of a incapacity.

To determine what these desires are, take into accounts the types of issues that occur in a day at Disney World and the way the next scenarios, amongst others, would impact you or any individual else with a nonapparent incapacity:

  • Do you’ve a relative who desires a quiet location to attend or a spot far from other folks as a lot as conceivable? If that is so, a GAC may assist, even if now not all sights supply such lodging.
  • Does your ambulatory kid want to wait in line in a stroller? Some children would possibly, both as a result of they may be able to’t or gained’t stroll in line or as a result of they desire a protected haven the place they’re now not so just about other folks. A GAC allows you to carry the stroller into traces simply as you can a wheelchair. On this case, you’ll be issued a pink strap, which you’ll put across the stroller’s deal with and exhibit to the primary solid member you come across at each and every appeal. Notice: In the event you or anyone else to your birthday celebration makes use of a wheelchair or ECV, you don’t want a GAC except you have got desires instead of get right of entry to to entrances, traces, and boarding areas.
  • Do you, regardless of having the ability to stroll, want overtime entering/out of trip autos the place rides have transferring walkways? If that is so, a GAC may lend a hand via letting you board/disembark at specified wheelchair spots.

Visitor Family members can add totally different stamps to a GAC to inform solid contributors at points of interest what help the visitor requires. You don’t want to needless to say or ask for these explicit stamps; simply be prepared to give an explanation for your wants.

The GAC on a regular basis covers as much as six individuals (5 plus the individual with a incapacity). Alternatively, the individual whose title is on the cardboard should be existing whilst you use it.

GACs are to be had at all the theme parks however no longer at Downtown Disney or Disney hotels. A card issued at one park is excellent in any respect parks and is frequently legitimate for all your trip, however theme park GACs are usually not legitimate on the water parks. When you bought a GAC on a earlier go back and forth to Walt Disney World, you can’t reuse it. Additionally, a GAC can’t be received prematurely of your talk over with.

Having a GAC doesn’t imply which you could go to the entrance of a line (that privilege is prolonged handiest to noticeably unwell youngsters who’re touring Disney World courtesy of theMake-A-Want Groundwork or identical businesses). Moderately, the cardboard is designed to supply “extra handy entrance” into points of interest. Observe that GACs aren’t legitimate at eating places or persona-greeting areas.

To make use of the GAC, merely exhibit it to the primary forged member you see on the appeal. Take into account, although, that even with the identical appeal, the GAC just isn’t at all times taken care of the identical manner every time. Precisely what occurs is dependent upon how busy the enchantment is, what number of other folks with different desires are there on the time, and staffing.

This Seattle mom of two had an ideal expertise the usage of the GAC:

We ended up getting a Visitor Help Card for our son who has cystic fibrosis. Let me inform you—that made all of the distinction on the planet. First and most significantly, it made him really feel unique, and it additionally made it more uncomplicated to go away the parks in order that he might proceed to do all of his required remedies seeing that [because of the touring plans] he realized he wouldn’t need to spend a lot time ready in strains.



We went on this trip with a getting better alcoholic. He was once in a position to attend day by day three–four p.m. conferences that had been held simply out of doors the park in one of the vital resorts. It will be useful in the event you talked about that there are conferences to be had for Alcoholics Nameless. Disney doesn’t sponsor them. It is a very delicate difficulty for individuals who are too afraid to ask for concern of public ridicule. The individual in our workforce took a cab from the motel the primary time and by no means needed to after that. There are regulars within the conferences who will choose up any individual from their inns who wants a journey.


DISNEY HAS DEVELOPED A WIRELESS DEVICE referred to as Ears to the World that gives synchronized narration in French, German, Jap, Portuguese, or Spanish for greater than 30 sights within the main theme parks. The wi-fi, light-weight headsets present actual-time translation, permitting friends with restricted fluency in English to keep in mind the storylines of the detailed sights. The software is on hand for a $one hundred refundable deposit at Visitor Family members in all parks.

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